Return & Refund Policy

At Numaish, we want you to receive the correct product in good condition. If something is wrong with your order, please contact us so we can help.

Requesting a return

Contact us within 7 calendar days of delivery if your product arrives damaged, faulty, incorrect or with missing included parts.

Use the contact details on our Contact Us page and provide:

• Your order number.

• A description of the issue.

• Clear photographs where possible.

A video may help explain a fault, but an unboxing video is not required to submit a request.

Return conditions

Keep the product, included accessories and packaging while we review your request. Please stop using an appliance if it appears unsafe or faulty.

We do not normally accept change-of-mind returns. Damage caused by misuse, accidental damage after delivery or unauthorised repairs is not covered by this voluntary return policy.

These conditions do not limit any rights available under applicable consumer law.

Returning your item

Contact us before sending anything back. We will provide return instructions and the correct return address.

For an approved damaged, faulty or incorrect item, Numaish will arrange return shipping or reimburse an agreed reasonable courier cost. No restocking fee applies to these returns.

Replacement or refund

After reviewing the issue, we will discuss a replacement or refund with you. Replacements depend on stock availability. If a suitable replacement is unavailable, an approved refund will be offered.

For an approved full-order return caused by a damaged, faulty or incorrect product, the refund includes the original delivery charge. For a partial return, we will explain the refund amount before you send the item.

Refund timing and method

We aim to inspect returned items and initiate approved refunds within 7 working days of receiving them. We will explain any delay or rejection.

Prepaid refunds will use the original payment method where supported. For Cash on Delivery orders, we will agree on a bank transfer or supported mobile-wallet transfer with you.

Your payment provider may require additional time to credit the amount. We will never ask for your PIN, password or OTP.

Cancellations

Contact us as soon as possible if you want to cancel an order. We will check whether dispatch can still be stopped. Cancellation after dispatch cannot be guaranteed.

Need help?

Visit our Contact Us page for support with a return, replacement or refund.